Terms of Service

By creating an account or using Knobot, you agree to these Terms. If you do not agree, do not use the service.

• Service — the Knobot platform, including knobot.org, the dashboard, the chat widget, and supporting APIs.
• Customer — the person or entity that creates a Knobot account.
• Visitor — an end user who interacts with a Customer's embedded chatbot.
• Designated Sources — URLs, files, or other materials the Customer points Knobot at to build the bot's knowledge base.
• Customer Content — Designated Sources plus any other content Customer provides (business name, branding, custom prompts, lead-form fields).
• Output — text generated by the AI in response to Visitor input.

Knobot provides an embeddable AI chatbot platform. The Service scrapes the Customer's Designated Sources, builds a vector knowledge base, and serves an embeddable JavaScript widget that answers Visitor questions and captures leads.

Knobot's chat widget is currently available only to visitors whose connection originates in the United States. Customer acknowledges that visitors from other jurisdictions will see a service-unavailable message and that Knobot's geo-targeting is enforced by best-effort IP-address inference, which is not infallible. Customer further acknowledges that determined visitors using VPNs or anonymizing services may bypass these restrictions, and that Knobot's compliance posture does not warrant against such circumvention.

Customer is responsible for the accuracy of registration information, for safeguarding sign-in credentials, and for all activity under the account. Notify Knobot promptly of any unauthorized use at support@knobot.org.

Customer will not, and will not permit any third party to:

• Use Knobot to operate a chatbot that harasses, deceives, or impersonates a real person or entity.
• Designate Sources containing content the Customer does not own or is not authorized to use.
• Probe, scan, or attempt to defeat the Service's security or evade rate limits.
• Use the Service for unlawful, deceptive, or abusive purposes.
• Use the Service for regulated or high-risk applications (medical, legal, financial, or safety-critical advice) without qualified human review by Customer.
• Sell, rent, or transfer Lead data to third parties in violation of applicable privacy law.
• Reverse engineer, decompile, or attempt to extract source code from the Service.

Knobot may suspend bots or accounts that violate this Section without notice for severe abuse, and with reasonable notice in other cases.

Visitor compliance and COPPA warranty. Customer represents and warrants that: (a) Customer's use of the Service complies with all applicable laws, including the Children's Online Privacy Protection Act (COPPA), the CAN-SPAM Act, the Telephone Consumer Protection Act, and applicable state privacy laws; (b) Customer's site is not directed to children under 13 within the meaning of COPPA, and Customer will notify Knobot in writing if any change in Customer's site or audience would alter this status; (c) Customer is responsible for ensuring that Customer's own privacy policy accurately describes Customer's data-handling practices including use of the Service. Customer will indemnify Knobot against third-party claims arising from Customer's breach of this warranty.

Healthcare and HIPAA exclusion. Customer represents and warrants that Customer is not a "covered entity" or "business associate" as defined under 45 C.F.R. § 160.103 (HIPAA), and will not configure, use, or permit use of the Service to collect, receive, maintain, or transmit "protected health information" (PHI) as defined in HIPAA. The Service is not a HIPAA-compliant service. Knobot is not a "business associate" of any covered entity and will not execute a Business Associate Agreement. Customer that is a covered entity or business associate, or that wishes to process PHI through the Service, must obtain Knobot's express prior written consent before any such use; absent such consent, any use of the Service involving PHI is a material breach of these Terms. Customer shall defend, indemnify, and hold harmless Burrow Studio LLC and its officers, directors, employees, and agents from and against any and all claims, damages, fines, penalties, costs, and attorneys' fees arising out of or related to (a) Customer's breach of this paragraph, (b) any investigation or enforcement proceeding by the U.S. Department of Health and Human Services or any state authority arising from Customer's use of the Service in connection with PHI, or (c) any claim by a patient, plan beneficiary, or third party related to PHI processed through the Service by Customer.

Regulated-financial-services exclusion. Customer represents and warrants that Customer is not (and if it is, has obtained Knobot's express prior written consent and is solely responsible for independent compliance): a broker-dealer or registered representative subject to FINRA or SEC regulation, an investment adviser registered with the SEC or any state, a mortgage lender, servicer, or broker subject to CFPB, TILA, or RESPA oversight, or a licensed insurer or insurance producer subject to state insurance regulation. Knobot makes no representation that the Service complies with FINRA Rule 2210, SEC Rule 206(4)-1, CFPB regulations, RESPA, TILA, state insurance regulations, or any other financial-services regulation. The Service is not a compliant communication, supervisory, or recordkeeping system under any such regulation. Customer indemnifies Knobot for any regulatory claim or penalty arising from Customer's use of the Service in connection with any regulated financial activity.

Legal-profession exclusion. Where Customer is a licensed attorney or law firm, Customer is solely responsible for compliance with all applicable rules of professional conduct, including but not limited to attorney advertising and solicitation rules of the jurisdiction(s) in which Customer is licensed to practice (such as FL Bar Rule 4-7, NY Rule 7.1, CA Rule 7.1, and any state equivalents). Knobot makes no representation that the Service is "ABA-compliant" or compliant with any bar advertising or professional conduct rule, and Knobot is not legal-ethics counsel. Customer indemnifies Knobot for any bar disciplinary claim arising from Customer's deployment of the Service.

Other regulated verticals. Customer shall not use the Service in any manner that violates: RESPA § 8 anti-kickback provisions; state real estate licensing or fair housing laws; the Magnuson-Moss Warranty Act; state-licensed cannabis or controlled-substance restrictions; or any other federal, state, or local sector-specific regulation applicable to Customer's industry. Customer shall not deploy the Service on any website or application directed to children under 13 years of age within the meaning of the Children's Online Privacy Protection Act ("COPPA"). The indemnification in the preceding paragraphs applies to violations of this paragraph.

Customer retains ownership of all Customer Content. Customer grants Knobot a worldwide, non-exclusive, royalty-free license to access, copy, store, process, transmit, display, and create derived data (including embeddings and indexed chunks) from Customer Content solely as necessary to provide the Service and as permitted by these Terms. The license terminates when the account is closed and Knobot has completed deletion.

No cross-customer training. Knobot will not use Customer Content (including conversation transcripts, lead data, knowledge-base content, or any other content submitted via the Service) to train, fine-tune, evaluate, or improve any AI/ML model in a manner that benefits any other Customer or any third party. Customer Content is used only to operate the Service for Customer.

The Service operates by scraping the URLs and documents that Customer designates. Knobot does not select, review, evaluate, curate, or take editorial responsibility for the content found at Designated Sources. Customer is solely responsible for: (a) ensuring it has all necessary rights, licenses, and permissions to authorize Knobot to access, copy, index, and serve content from Designated Sources; (b) the accuracy, completeness, and legality of all content at Designated Sources; and (c) all claims, damages, or liability arising from content that Knobot retrieves and serves through the bot, including but not limited to copyright infringement, defamation, regulated advice, misleading statements, or illegal content.

Customer represents and warrants that the Designated Sources do not contain content that (i) infringes any third-party intellectual property rights, (ii) constitutes regulated professional advice (medical, legal, financial, or otherwise) without appropriate licensed-professional review by Customer, or (iii) violates applicable law. Customer acknowledges that Knobot acts as a neutral technical conduit and that Customer's designation of a source URL constitutes Customer's affirmative direction to include that content in the bot's knowledge base.

The Service uses third-party AI models (Google Gemini, Voyage AI). Output may be inaccurate, incomplete, biased, outdated, or unexpected. Visitors must not rely on AI-generated responses for medical, legal, financial, or safety decisions. Customer is solely responsible for reviewing, testing, and monitoring bot Outputs deployed on Customer's domains, and bears responsibility for bot behavior on Customer's site. As between Customer and Knobot, Customer is not solely responsible for AI Outputs to the extent such Outputs result from Knobot's own negligence, willful misconduct, or breach of these Terms.

Paid plans (currently the Premium plan at $79/month or $799/year) renew automatically on the selected monthly or annual cycle via Stripe Managed Payments (acting as Merchant of Record on our behalf) until cancelled. Auto-renewal terms are presented at checkout. Customer may cancel anytime via the billing portal. Cancellation takes effect at the end of the current billing period.

Stripe Managed Payments handles applicable sales tax, VAT, and GST in supported jurisdictions on our behalf.

Free preview. Knobot offers a free preview of the Service on knobot.org without any payment information, limited to 100 chat messages. The preview lets Customer evaluate the bot's responses to its own website content; it does not include the ability to embed the bot on Customer's own domain.

Free trial. Knobot offers a separate 14-day free trial of the Premium plan that includes the ability to embed the bot on Customer's domain and a 5,000-message cap during the trial period. A valid credit card is required to start the trial. The trial converts to a paid Premium subscription automatically at the end of day 14 at $79 per month (or the annual rate if selected) unless cancelled before then. Customer may cancel anytime via the billing portal. The free trial is available once per account and is not transferable.

Disputes and chargebacks. Initiating a payment dispute or chargeback may result in account suspension pending resolution.

Customer may preview a Knobot-powered chatbot on knobot.org for free without payment. Embedding the widget on Customer's domain requires an active paid subscription.

Refunds are processed by Stripe and returned to your original payment method. Refund requests are honored within 7 days of initial purchase of a paid plan, subject to our discretion. To request a refund within the window, email support@knobot.org. After 7 days, Customer may cancel anytime; access continues to the end of the current billing period and no prorated refunds are issued for partial months unless required by law.

Either party may terminate at any time. Knobot may suspend or terminate accounts that violate these Terms or pose a security or abuse risk, with notice where reasonable. Account closure deletes Customer data immediately. Customer should export any data (including leads) before closing the account.

Knobot owns the Service, including all software, design, and documentation. Customer owns Customer Content. As between Knobot and Customer, Customer owns all Output generated by the Service in response to Visitor queries; Customer is solely responsible for that Output as deployed on Customer's site, as set forth in Section 07. If Customer provides feedback or suggestions, Customer grants Knobot a perpetual, royalty-free license to use that feedback to improve the Service.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KNOBOT DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. KNOBOT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KNOBOT'S AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE IS LIMITED TO THE GREATER OF: (A) THE AMOUNTS CUSTOMER PAID KNOBOT IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) USD $100. KNOBOT IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF KNOBOT HAS BEEN ADVISED OF THE POSSIBILITY. THIS LIMITATION APPLIES TO CLAIMS BY CUSTOMER, VISITORS, AND ANY THIRD PARTY.

Customer will defend, indemnify, and hold harmless Burrow Studio LLC, its affiliates, officers, employees, and agents from any third-party claim, demand, loss, or damages, including reasonable attorneys' fees, arising out of or related to (a) Customer Content, (b) Customer's Designated Sources, (c) Customer's use of the Service, (d) Customer's violation of these Terms or applicable law, or (e) Customer's misuse of Lead data.

Customer's indemnification obligation does not extend to any claim to the extent it arises from Knobot's own negligence, willful misconduct, or breach of these Terms.

Customer represents and warrants that, when enabling a hosted chat page at knobot.org/c/<slug>, Customer is authorized to publish that page on behalf of the business or person it identifies. Customer will not impersonate any third party, infringe any third party's trademarks, or use a hosted page to engage in fraud, phishing, or other illegal activity.

Knobot does not pre-screen hosted pages and acts as a neutral hosting provider. Upon receipt of a credible report of impersonation, trademark infringement, fraud, or other prohibited use, Knobot may suspend, disable, or permanently remove the affected hosted page at its sole discretion, with or without notice. Suspension under this clause does not affect Customer's other Service entitlements and does not entitle Customer to a refund.

Reports may be submitted via the Report a page form. Formal copyright takedown notices should be addressed to our designated DMCA agent (see DMCA / copyright claims below).

Knobot serves content provided by Customers from their Designated Sources. If you believe content served through a Knobot-powered bot infringes your copyright, you may submit a takedown notice to our designated DMCA agent. The notice must comply with 17 U.S.C. § 512(c)(3) and include: identification of the copyrighted work, identification of the allegedly infringing material with sufficient detail to locate it (including the bot URL or widget where it appears), your contact information, a good-faith statement, and a statement under penalty of perjury that you are authorized to act on behalf of the rights holder.

DMCA agent: dmca@burrowstudio.org
Mailing: Burrow Studio LLC, 7901 4th St N, Suite 300, St. Petersburg, FL 33702, USA, Attn: DMCA Agent.
Our designated agent is registered with the U.S. Copyright Office pursuant to 17 U.S.C. § 512(c)(2).

We will investigate and respond to compliant notices, including by suspending or removing access to the relevant bot pending Customer's counter-notice.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles.

Informal resolution. Before filing arbitration, the parties will attempt in good faith to resolve any dispute by written notice to the other party for 30 days.

Binding arbitration. Any dispute arising from these Terms or the Service that is not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, seated in Miami-Dade County, Florida. The arbitrator's decision is final.

Mass arbitration. If 25 or more claimants submit substantially similar claims, the AAA Mass Arbitration Supplementary Rules apply.

Class action waiver. All claims must be brought in the parties' individual capacity. NO CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDINGS ARE PERMITTED.

Small claims carve-out. Either party may bring an individual claim in small claims court instead of arbitration if eligible.

30-day opt-out. You may opt out of this arbitration agreement by emailing support@knobot.org within 30 days of first accepting these Terms, with the subject "Arbitration Opt-Out." Opting out does not affect any other provision of these Terms.

Knobot may update these Terms. Material changes will be communicated to active Customers by email. The effective date at the top of this page is updated whenever the Terms change.

If Customer does not agree to updated Terms, Customer may cancel the account before the effective date of the change and Knobot will refund any pre-paid fees attributable to the period after the effective date. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

• Entire agreement. These Terms constitute the entire agreement between Customer and Knobot regarding the Service, superseding any prior agreements. The Data Processing Addendum at /dpa is incorporated into and forms part of these Terms.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. Failure to enforce any provision is not a waiver.
• Assignment. Customer may not assign these Terms without Knobot's consent. Knobot may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets; in such event, Customer data may transfer to the successor entity, which will be bound by these Terms.
• Force majeure. Neither party is liable for delays caused by events beyond reasonable control.
• Notices. Notices to Knobot: support@knobot.org. Notices to Customer: the email on file.
• Contact. support@knobot.org.